At Caldrin Living, we are committed to providing a smooth and transparent delivery experience for our premium home wellness and recovery products. Because many of our products are oversized, specialty, or made-to-order items, shipping methods and delivery timelines may vary by product and manufacturer.
Order Processing
Orders are processed after payment has been successfully received and the order has been confirmed. Processing and lead times vary depending on product availability, manufacturer, and destination.
Estimated shipping or lead times displayed on our website are estimates only and are not guaranteed delivery dates.
Freight & Oversized Delivery
Many Caldrin Living products, including saunas, cold plunges, and other large wellness equipment, may ship via LTL freight carrier rather than standard parcel delivery.
Depending on the product and carrier, freight delivery may include:
- Curbside delivery
- Delivery appointment scheduling
- Signature upon delivery
- Liftgate service when applicable
Unless specifically stated on the product page, freight delivery does not include inside delivery, assembly, installation, or removal of packaging.
Delivery Appointments
For freight shipments, the carrier may contact you by phone, text, or email to schedule a delivery appointment. Customers are responsible for providing accurate contact and delivery information when placing an order.
Inspecting Your Delivery
Please inspect all packages and freight shipments carefully upon arrival.
If you notice visible damage to the packaging or product, photograph the damage and note it on the carrier’s delivery receipt before signing whenever possible.
Please contact Caldrin Living promptly after discovering shipping damage so we can assist with the appropriate next steps. Keep all original packaging and shipping materials until the issue has been resolved.
Shipping Costs
Shipping charges, when applicable, will be displayed during checkout or communicated before your order is finalized. Shipping costs may vary based on the product, delivery location, manufacturer, and required freight services.
Certain remote or difficult-to-access locations may require additional shipping charges.
Order Tracking
When tracking information becomes available, it will be provided by email whenever supported by the manufacturer or shipping carrier.
For freight orders, tracking information may be supplemented by direct communication from the freight carrier.
Changes & Cancellations
Please contact us as soon as possible if you need to request a change or cancellation.
Because some products may enter production or fulfillment shortly after an order is placed, we cannot guarantee that an order can be changed or canceled once processing has begun. Manufacturer-specific cancellation policies may also apply.
Questions About Your Delivery?
Our team is happy to help with questions regarding your order or delivery.
Caldrin Living
Email: partners@caldrinliving.com