What is Caldrin Living?
Caldrin Living is a premium home wellness and recovery retailer focused on thoughtfully selected saunas, cold plunges, recovery equipment, and other products designed to help transform your home into a personal wellness retreat.
What types of products do you offer?
Our focus includes premium:
- Saunas
- Cold plunges and cold immersion products
- Recovery and wellness equipment
- Select home wellness accessories
Our product selection will continue to evolve as we partner with manufacturers and brands that meet our standards for quality, design, functionality, and customer experience.
How do I choose the right sauna or cold plunge?
The right product depends on factors such as your available space, indoor or outdoor placement, desired capacity, electrical or plumbing requirements, climate, and personal wellness goals.
If you’re unsure which option is right for you, contact us before ordering. We’ll help you understand the specifications and considerations for the products you’re comparing.
Do your products require professional installation?
Installation requirements vary by product.
Some products may require professional electrical, plumbing, construction, or other installation services. Always review the manufacturer’s specifications and installation requirements before purchasing or installing a product.
When required, electrical and plumbing work should be performed by appropriately qualified professionals and in accordance with applicable local codes.
Can saunas and cold plunges be installed outdoors?
Some models are specifically designed or approved for outdoor use, while others are intended for indoor or protected environments.
Always check the individual product specifications before purchasing. Climate, weather exposure, foundation requirements, drainage, and electrical access may also affect installation.
Do you offer free shipping?
Shipping policies vary by product, manufacturer, size, and destination.
Any applicable shipping charges or available shipping options will be displayed during checkout or communicated before your order is finalized.
For additional information, please review our Shipping & Delivery policy.
How are large products delivered?
Many saunas, cold plunges, and other oversized products may ship via LTL freight carrier.
Freight shipments may require a delivery appointment and may be delivered curbside unless another delivery service is specifically stated.
Inside delivery, installation, assembly, and packaging removal are not automatically included unless expressly specified.
What should I do when my freight order arrives?
Inspect the shipment carefully before accepting delivery whenever possible.
If you notice visible damage, photograph the shipment and note the damage on the carrier’s delivery receipt before signing.
Keep all packaging and contact Caldrin Living promptly if there is a problem with your delivery.
How long will my order take to arrive?
Processing, production, and transit times vary by manufacturer and product.
Some specialty products may be made to order or have extended lead times. Any estimated lead times provided are estimates rather than guaranteed delivery dates unless specifically stated otherwise.
Can I track my order?
When tracking information becomes available, we will provide it whenever supported by the manufacturer or carrier.
Freight carriers may also contact you directly regarding scheduling and delivery.
What is your return policy?
Return eligibility varies by product and manufacturer.
Certain oversized, installed, custom, made-to-order, opened, or specialty products may have return restrictions or manufacturer restocking fees.
Please review our Returns & Refunds policy and contact us before returning any product.
Are products covered by a warranty?
Warranty coverage varies by manufacturer and product.
When applicable, warranty information will be provided on the individual product page or through the manufacturer’s warranty documentation.
Caldrin Living can assist customers in locating the appropriate warranty information for products purchased through our store.
Can I cancel an order after placing it?
Contact us as quickly as possible if you need to request a cancellation.
We cannot guarantee cancellation after an order has entered processing, production, or shipment. Manufacturer-specific cancellation policies or fees may apply.
Can you help me before I place a large order?
Absolutely. We encourage customers considering premium wellness equipment to ask questions before purchasing.
Whether you’re comparing sauna styles, considering a cold plunge, or planning a larger home wellness space, we’re happy to help you understand available product specifications and considerations.
How can I contact Caldrin Living?
For product questions, order assistance, or general inquiries, contact:
Caldrin Living
partners@caldrinliving.com
For existing orders, please include your order number whenever possible.