At Caldrin Living, we want you to feel confident when purchasing premium home wellness and recovery equipment. Because many of our products are oversized, specialty, made-to-order, or fulfilled directly by our manufacturing partners, return eligibility may vary by product and manufacturer.
Before Requesting a Return
Please contact Caldrin Living before returning any product.
Do not ship a product back without receiving return authorization and instructions. Unauthorized returns may be refused and may not qualify for a refund.
Return Eligibility
Return eligibility, return windows, and applicable fees may vary depending on the product and manufacturer.
To be considered for a return, products generally must be:
- Unused and uninstalled
- In new and resalable condition
- Complete with all original parts and accessories
- In the original packaging
- Accompanied by proof of purchase
Certain products may be subject to manufacturer-specific return restrictions.
Non-Returnable Items
Some products may not be eligible for return, including, where applicable:
- Custom or made-to-order products
- Products that have been installed, assembled, used, or altered
- Clearance or final-sale merchandise
- Products damaged after delivery
- Items specifically designated as non-returnable on the product page
- Certain hygiene-sensitive or personal-use products once opened or used
Any product-specific restrictions will be communicated when applicable.
Return Shipping & Restocking Fees
Depending on the product and manufacturer, customers may be responsible for return freight or shipping costs.
Certain products may also be subject to a manufacturer restocking fee.
Because oversized wellness equipment can require specialized freight transportation, return shipping costs may be substantial. We encourage customers to contact us with product, sizing, installation, or compatibility questions before ordering.
Damaged or Incorrect Orders
Please inspect your shipment upon delivery.
If your order arrives damaged, defective, or materially different from what you ordered, contact Caldrin Living promptly and provide:
- Your order number
- A description of the issue
- Photographs of the product
- Photographs of the packaging and shipping labels when applicable
Please retain all original packaging while the claim is being reviewed.
For freight shipments with visible damage, note the damage on the carrier’s delivery receipt before signing whenever possible.
Cancellations
If you need to cancel an order, contact us as soon as possible.
Orders that have already entered production, processing, or shipment may not be eligible for cancellation. Cancellation fees may apply when imposed by the manufacturer or fulfillment partner.
Refunds
Approved refunds will generally be issued to the original payment method after the returned product has been received, inspected, and approved.
Original shipping charges, return freight charges, restocking fees, or other applicable manufacturer charges may be deducted from the refund when permitted and disclosed.
Processing times for approved refunds may vary depending on the payment provider.
Start a Return
To request a return or discuss an order issue, contact:
Caldrin Living
partners@caldrinliving.com
Please include your order number and a brief explanation of your request.